Refund & cancellation policy

This policy covers cancelling your Hesn subscription and getting a refund. It sits alongside our Terms of Service.

30-day money-back guarantee

If Hesn isn't working for you, email hello@hesn.app within 30 days of your first payment and we'll refund that payment in full. You don't need to give a reason. This applies to your first subscription only, on the monthly or the annual plan.

Cancelling

• Email hello@hesn.app from your account address, or use the cancellation link in any Hesn billing email, and we'll cancel your renewal.
• Cancelling stops the next charge. Your filter keeps working until the end of the period you've already paid for, then stops.
• When your subscription ends, your accountability partner is told that it was cancelled — that's part of what you're choosing when you name one.

Refunds after the first 30 days

• Monthly plan: we don't refund a month that's already started. Cancel any time to stop future charges.
• Annual plan: after the 30-day guarantee, the annual fee is non-refundable. Your subscription runs to the end of the paid year and then stops unless you renew. We don't pro-rata the unused months.
• If we materially break or remove something you paid for, or discontinue Hesn mid-term, you can cancel and we'll refund the unused portion pro rata.
• Duplicate or accidental charges are refunded in full — just tell us.

Your consumer rights

Nothing here limits rights you have under consumer law that can't be excluded — including the Australian Consumer Law where it applies to you, and statutory rights in the EU and UK. If Hesn has a major fault, you may be entitled to a refund regardless of the timeframes above.

Hardship

If cost is the problem rather than the product, email us before cancelling. Nobody should be priced out of this over money and we'll try to work something out.

How to reach us

All refund and cancellation requests: hello@hesn.app. Include the email address on the subscription. We reply within 2 business days.